Refund policy

We want you to be completely happy with your purchases from Toy Haven. If you need to return an item, please read our policy below.

 

1. Our 30-Day Guarantee (Unwanted Items)

 

We offer a standard 30-day returns period for any item you decide you no longer want.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and must be in its original packaging.

  • The 30-day period begins on the date your order is delivered to you.

 

2. Faulty Items

 

If an item faulty, damaged or is not as described, please contact us immediately.

  • We will provide a replacement or a full refund for any faulty goods, provided the fault is reported to us within the 30-day period. We will cover the cost of return shipping for verified faulty items.

 

3. How to Start a Return

 

To begin a return, please contact our Customer Service team with the following information:

  • Your Order Number

  • The Name of the Item(s) you wish to return

  • The Reason for the Return (e.g., Unwanted, Faulty)

 

4. Review & Exceptions

 

While our 30-day policy is standard, please note the following:

  • Case-by-Case Review: Due to the nature of our business, we reserve the right to review all returns on a case-by-case basis. This ensures we can provide the best possible solution and adhere to our supplier's terms.

  • Non-Refundable Items: Gift cards and some personalised items may be non-returnable. This will be clearly stated on the product page.

  • Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 working days.

  • Packaging Damaged in Transit - We will not issue refunds if packaging has been damaged during delivery of items, please note this does not include if the product itself has been damaged.