Contact information

Thank you for choosing Toy Haven! We are committed to providing you with excellent customer service. This policy outlines how and when you can reach us for support.

 

Primary Contact Information

 

The most efficient way to reach our customer support team is via email. We monitor our inbox regularly during business hours and aim to respond to all inquiries as quickly as possible.

  • Trade Name: Toy Haven

  • Email Address: contact@toyhaven.store

 

Response Time

 

We understand that your time is valuable.

  • Our target response time for all email inquiries is within 24-48 hours during standard business days (Monday to Friday, excluding UK bank holidays).

  • In periods of high volume (e.g., holiday seasons or major sales), response times may be slightly extended, but we will still aim to address your query as promptly as possible.

 

Topics for Contact

 

Please use the provided email address for the following types of inquiries:

  • Order Support: Questions regarding order status, tracking, modifications, or cancellations.

  • Product Information: Detailed questions about product specifications, features, or availability.

  • Returns & Refunds: Initiating a return, asking about our policy, or following up on a refund status.

  • Technical Issues: Reporting problems with our website or checkout process.

  • General Feedback: Providing comments or suggestions about your experience with Toy Haven.